现代信息科技2026，Vol.10Issue(11)：138-144,149,8.DOI:10.19850/j.cnki.2096-4706.2026.11.024
基于KANO-AHP-QFD-FBS模型的灯会园区智慧服务站设计研究
Research on the Design of Smart Service Stations in Lantern Festival Park Based on KANO-AHP-QFD-FBS Model
摘要
Abstract
To address the issues of single functionality and insufficient content in the service facilities of the lantern festival park,an innovative smart service station is designed.The KANO model is employed to investigate user needs and categorize them into essential,expected,and attractive attributes.The Analytic Hierarchy Process(AHP)is used to establish a hierarchical model of requirements and determine the weight ranking of demand indicators.The Quality Function Deployment(QFD)House is constructed to create an association matrix between user needs and design technical characteristics,identifying the weights of technical features.The FBS model is then introduced to map high-weight technical features into functional,behavioral,and structural design requirements,guiding the design process.The integrated KANO-AHP-QFD-FBS model quantifies subjective and ambiguous user needs into objective and precise design parameters,effectively transforming user requirements into systematic design specifications.This enhances the targeted and practical nature of the design.The smart service station in the lantern festival park delivers efficient and intelligent service experiences for users while providing new research insights and examples for the innovative design of public service facilities in cultural tourism contexts.关键词
灯会园区/用户需求/KANO模型/层次分析法(AHP)/质量功能展开(QFD)/FBS模型/智慧服务站Key words
lantern festival park/user demand/KANO model/Analytic Hierarchy Process(AHP)/Quality Function Deployment(QFD)/FBS model/smart service station分类
信息技术与安全科学引用本文复制引用
温乔,李伟..基于KANO-AHP-QFD-FBS模型的灯会园区智慧服务站设计研究[J].现代信息科技,2026,10(11):138-144,149,8.基金项目
彩灯文化与技艺创新四川省文化和旅游厅重点实验室2024年度资助项目(SCWLD-B05) （SCWLD-B05）
