中西医结合护理（中英文）2026，Vol.12Issue(6)：141-145,5.DOI:10.11997/nitcwm.202606030
CICARE流程化沟通及护理在门诊抽血患者中的应用
Application of CICARE process-oriented communication and nursing in outpatients undergoing blood draws
傅炜 1谭秋华 1郭建桃 1莫凤莲 1覃沅华1
作者信息
- 1. 柳州市人民医院,广西 柳州,545006
- 折叠
摘要
Abstract
Objective To investigate the application effect of the Connect,Introduce,Communicate,Ask,Respond,and Exit(CICARE)process-oriented communication model in the nursing of outpatients undergoing blood draws.Methods One hundred patients who underwent blood draws in the Outpatient Department of Liuzhou People's Hospital from January 2024 to September 2025 were selected as study subjects.They were divided into two groups of 50 patients each using a random number table.The control group received routine nursing and communication,while the observation group additionally received CICARE process-oriented communication and nursing.The incidence of needle phobia and other related events during the blood collection process were compared between the two groups.Results The observation group showed lower incidence rates of needle phobia,coagulation,hemolysis,and disputes compared with the control group(P<0.05).At 5 min after blood collection,the Self-Rating Anxiety Scale(SAS)score of the observation group was lower than that of the control group(P<0.05).The observation group had shorter waiting time for blood draws,dressing changes,and injections than the control group(P<0.05).The total cooperation level of blood draws and puncture success rate were higher in the observation group than in the control group(P<0.05).Conclusion The CICARE process-oriented communication model demonstrates significant effectiveness in outpatient blood collection,effectively alleviating the anxiety of patients,reducing the incidence of needle phobia and procedure-related complications,significantly shorten the waiting time,and improving the patient cooperation and procedural success rate.关键词
静脉采血/CICARE沟通模式/门诊护理/焦虑/配合度Key words
venous blood collection/CICARE communication model/outpatient nursing/anxiety/cooperation分类
医药卫生引用本文复制引用
傅炜,谭秋华,郭建桃,莫凤莲,覃沅华..CICARE流程化沟通及护理在门诊抽血患者中的应用[J].中西医结合护理（中英文）,2026,12(6):141-145,5.
