西安石油大学学报（社会科学版）2026，Vol.35Issue(4)：38-46,92,10.
聊天机器人可爱外观对感知共情的影响研究
Study on the Impact of the Cute Appearance of Chatbots on Perceptual Empathy
摘要
Abstract
Focusing on the"cute"anthropomorphic appearance characteristics of chatbots,this paper ex-plored the influence path of chatbots on users'perceived empathy.A mediation model was constructed to test the mediating effect of social distance between cute appearance and perceived empathy,and to investigate the moderating effect of user's emotional state.The research results show that the cute appearance of chatbots can significantly reduce social distance,thereby effectively enhance users'perception of empathy.And the user's e-motional state plays a significant role in regulation.Under negative emotions,the cute appearance has a more pronounced positive effect on shortening social distance and enhancing perceived empathy.However,under positive emotions,this effect is somewhat weakened.关键词
聊天机器人/拟人化/共情/社会距离/人机交互Key words
Chatbot/anthropomorphic/personification/empathy/social distance/human-machine interac-tion分类
信息技术与安全科学引用本文复制引用
杨阳,周晓宏,丁一..聊天机器人可爱外观对感知共情的影响研究[J].西安石油大学学报（社会科学版）,2026,35(4):38-46,92,10.基金项目
国家社会科学基金项目(24BGL148) （24BGL148）
教育部人文社科青年基金项目(23YJC630032) （23YJC630032）
安徽省自然科学基金项目(2308085MG228). （2308085MG228）
