健康研究2026，Vol.46Issue(4)：372-377,6.DOI:10.19890/j.cnki.issn1674-6449.2026.04.003
健康促进医院建设质量提升行动方案的设计及实施效果:基于患者就医满意度调查
Design and Effects of A Quality Improvement Initiative for Health-Promoting Hospital Construction:A Patient Satisfaction Survey
摘要
Abstract
Objective To implement a quality improvement initiative for health-promoting hospital construction and to evaluate the impact of improvement strategies on patient satisfaction.Methods A quality improvement initiative for health-promoting hospital construction was developed and implemented,focusing on improving the patient experience.Annual patient satisfaction surveys were conducted using a self-designed questionnaire,and statistical methods were used to test differences in patient satisfaction,verifying the effects of the improvement strategies.Results From 2021 to 2023,overall satisfaction among both outpatients and inpatients showed significant growth,with statistically significant differences across the three years(χ2outpatient=38.95,χ2inpatient=42.31,P＜0.01).In 2023,among outpatient satisfaction dimensions,medical charges scored the highest(96.55±4.40)%,while medical services scored the lowest(86.15±5.10)%.Compared with 2021,health guidance increased by 18.65%,and medical charges increased by 16.30%.For inpatients,health guidance satisfaction increased by 16.88%and medical services by 12.77%in 2023;medical charges decreased by 0.87%in 2022 compared with 2021 but increased by 9.35%in 2023.Satisfaction with medical technology(outpatient:94.67%;inpatient:96.27%)and medical charges(outpatient:96.55%;inpatient:94.55%)remained high.Conclusions The quality improvement action plan for health-promoting hospital construction significantly enhance patient experience and satisfaction,playing a positive role in hospital development.关键词
健康促进/医院/质量提升/患者满意度Key words
health promotion/hospital/quality improvement/patient satisfaction分类
医药卫生引用本文复制引用
李江峰,刘淑红,田立启..健康促进医院建设质量提升行动方案的设计及实施效果:基于患者就医满意度调查[J].健康研究,2026,46(4):372-377,6.基金项目
山东省人文社会科学重点课题项目(2022-ZXJK-17) （2022-ZXJK-17）
山东省公立医院改革与高质量发展实践性研究重点课题(YG2024A001) （YG2024A001）
