铁道运输与经济2024，Vol.46Issue(1)：51-58,8.DOI:10.16668/j.cnki.issn.1003-1421.2024.01.07
智能服务机器人在铁路客运站应用场景的设计与实现
Design and Implementation of Intelligent Service Robots in Railway Passenger Stations
摘要
Abstract
With the continuous development of artificial intelligence technology,the railway is actively promoting the in-depth application of artificial intelligence and is committed to helping passengers travel more conveniently and safely.Based on the trend of railway passenger transport development,to enhance the passenger travel experience,this paper studied and designed intelligent service robots suitable for railway passenger stations,realizing the functional design and key technology research on intelligent service robots.The intelligent service robots used various intelligent interactive technologies such as face recognition,speech recognition,multi-round dialogue,and speech synthesis.Combined with relevant services of railway passenger stations and made use of existing facilities of railway passenger stations,the robots can provide services such as information inquiry,intra-station navigation,frequently asked questions,station large-screen display,and station notification broadcast.Intelligent service robots are devoted to achieving barrier-free interaction with passengers,helping them solve problems encountered during travel and providing them with more automated,intelligent,and humanized services.They can improve the service level of railway passenger stations and become the hardware support for realizing railway smart travel.关键词
铁路客运站/智能服务机器人/智能交互/出行体验/智慧出行Key words
Railway Passenger Station/Intelligent Service Robot/Intelligent Interaction/Travel Experience/Smart Travel分类
交通工程引用本文复制引用
景辉,王心雨,阎志远,戴琳琳..智能服务机器人在铁路客运站应用场景的设计与实现[J].铁道运输与经济,2024,46(1):51-58,8.基金项目
中国国家铁路集团有限公司科技研究开发计划课题(J2021X004) （J2021X004）
