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服装直播营销互动信息对消费者购买意愿的影响OA北大核心CSTPCD

The effect of interactive information on consumer purchase intention in live apparel marketing

中文摘要英文摘要

直播带货作为当下服装品牌最热门的营销方式之一,而互动信息作为直播行业存在和发展的重要支撑,是消费者产生信赖、购买服装产品的关键影响因素.然而,基于直播营销互动性的研究中常被忽视不同信息维度和消费者感知信息质量造成的影响.文章以服装直播营销互动信息和消费者购买意愿为变量构建理论模型,基于不同维度对服装直播互动信息进行划分,收集问卷进行分析,结果发现:服装直播营销互动信息对消费者购买意愿存在显著正向影响;产品互动信息、品质互动信息和体验互动信息对感知信息质量存在显著正向影响;感知信息质量在产品互动信息、品质互动信息、促销互动信息和购买意愿之间存在中介效应;品牌声誉在产品互动信息、品质互动信息、促销互动信息和购买意愿之间起正向调节作用.研究结果可帮助服装品牌进一步了解消费者的信息需求和感知偏好,为之后完善品牌直播环境、提升直播质量等提供参考意见.

With the development of internet technology and the continuous upgrading of public consumption demand,live streaming marketing has become a standard marketing tool for business distribution enterprises.Live streaming has gradually become an important online port for the external marketing of clothing enterprises with its strong immediacy,good interactivity and high sense of reality,as well as a new connection between clothing enterprises and consumers,which plays an important role in stimulating consumption,expanding market share and promoting economic development.As the main medium connecting merchants and consumers in live streaming marketing,interactive information is an important factor influencing consumers'perception of products and purchase decisions.Therefore,effective live interactive information can help to improve the live streaming activity and consumer perception,and further promote the continuous improvement of brand live streaming benefit. Based on the results of literature combing,and combining the characteristics of clothing products,the article constructed a theoretical model based on the variables of clothing live streaming marketing interactive information and consumers'purchase intention,and divided the interactive information of clothing live streaming based on different dimensions.Specifically,the interactive information was divided into four dimensions,namely,product interactive information,quality interactive information,promotion interactive information,and experience interactive information.The questionnaires were collected for analysis,the collected 374 questionnaires were tested for reliability and validity and analyzed by structural equation modeling by using SPSS 24.0 and AMOS 24.0,and the moderating effect of brand reputation was analyzed by using Process plugin.The results show that live clothing streaming marketing interactive information has a significantly positive effect on consumers'willingness to buy,product interactive information,quality interactive information and experience interactive information have a significantly positive effect on perceived information quality,perceived information quality has a mediating effect between product interactive information,quality interactive information,promotion interactive information and willingness to buy,while brand reputation positively moderates between product interaction information,quality interatctive information,promotion interactive information and purchase intention. The article aims to reveal the mechanism of the influence of interactive information on consumers'purchase intention in live clothing streaming,and at the same time puts forward relevant countermeasure suggestions.First,when clothing webcasts are broadcast,the interaction between anchors and consumers should be strengthened,and the interaction between consumers should be actively guided.Then,each brand should improve the quality of consumers'perception of the interactive information produced by the live broadcast.Finally,clothing brands should safeguard the excellence of their own brand reputation.The results of the study will help clothing companies better understand the information needs of consumers,and provide reference for companies to improve their live streaming marketing plans and optimize the content and methods of live streaming.

孙若宸;曲洪建

上海工程技术大学 纺织服装学院,上海 201600

轻工业

直播营销互动信息感知信息质量品牌声誉购买意愿结构方程模型

live streaming marketinginteractive informationperceived information qualitybrand reputationpurchase intentionstructural equation modeling

《丝绸》 2024 (003)

84-96 / 13

10.3969/j.issn.1001-7003.2024.03.010

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