由医方言语导致的医疗纠纷类型分析及应对建议OACSTPCD

The language expression level of doctors directly affects the effectiveness of information transmission and communication.In the past 20 years,a large number of studies have conducted questionnaire surveys related to"doctor-patient communication"among medical staff and patients in the form of scales,but there were few studies on the practical application of doctor-patient communication and case analysis of doctor-patient disputes.Using the Complaint Register Book of a tertiary A hospital as research material,this paper summarized five causes of medical disputes caused by medical remarks,namely,stiff tone and improper body language of the medical staff,unclear communication of treatment plans,unable to answer patients'questions,different doctors'statements are contrary each other,and a large gap between disease prediction and disease development.This paper aimed to analyze the handling points of such disputes,with a view to applying them in doctor-patient communication courses for medical students or language skills training for doctors in the future,optimizing doctor-patient communication,and promoting the development of doctor-patient relationships.