中国医学伦理学2024，Vol.37Issue(3)：278-282,5.DOI:10.12026/j.issn.1001-8565.2024.03.05
由医方言语导致的医疗纠纷类型分析及应对建议
Types analysis and coping suggestion of medical disputes arising from medical remarks
摘要
Abstract
The language expression level of doctors directly affects the effectiveness of information transmission and communication.In the past 20 years,a large number of studies have conducted questionnaire surveys related to"doctor-patient communication"among medical staff and patients in the form of scales,but there were few studies on the practical application of doctor-patient communication and case analysis of doctor-patient disputes.Using the Complaint Register Book of a tertiary A hospital as research material,this paper summarized five causes of medical disputes caused by medical remarks,namely,stiff tone and improper body language of the medical staff,unclear communication of treatment plans,unable to answer patients'questions,different doctors'statements are contrary each other,and a large gap between disease prediction and disease development.This paper aimed to analyze the handling points of such disputes,with a view to applying them in doctor-patient communication courses for medical students or language skills training for doctors in the future,optimizing doctor-patient communication,and promoting the development of doctor-patient relationships.关键词
医疗纠纷/医患沟通/言语/沟通技巧Key words
medical dispute/doctor-patient communication/remark/communication skill分类
医药卫生引用本文复制引用
黄发云,董文泓,赵乾乾,莫楠..由医方言语导致的医疗纠纷类型分析及应对建议[J].中国医学伦理学,2024,37(3):278-282,5.基金项目
福建省科学技术协会科技创新智库课题研究项目"福建省高水平医院建设现状与发展策略研究"(FJKX-A2036) （FJKX-A2036）
2022福建医科大学医学人文研究中心开放课题"医方言论导致的纠纷问题及对策研究"(RW202201) （RW202201）
