中国农村卫生事业管理2024，Vol.44Issue(4)：251-255,304,6.DOI:10.19955/j.cnki.1005-5916.2024.04.004
全程管理模式下肿瘤日间化疗患者住院满意度调查分析
Patient satisfaction with daytime chemotherapy under the whole-process management model
摘要
Abstract
Objective To investigate both the overall satisfaction with medical services and the satisfaction with inpatient experience among tumor patients receiving daytime chemothera-py under the model of whole-process management.Methods The whole-process management model was adopted when tumor patients were treated with daytime chemotherapy and patient satis-faction with hospitalization and inpatient experience were evaluated by professional scales.Re-sults Under the whole-process management model,patients'overall satisfaction with medical services was high,but the satisfaction with inpatient experience was not ideal.About 42.59％and 27.78％of the patients graded'so-so'in the dimensions of emotional communication and communication about illness,respectively.Compared with the traditional management model of chemotherapy,the scoring of"the overall satisfaction with medical services"was significantly higher for daytime chemotherapy.And the scoring in the dimension of"accessible and convenient experience"was significantly higher for daytime chemotherapy than traditional treatment.Conclu-sions The whole-process management model has better clinical effects among tumor patients re-ceiving daytime chemotherapy,which can significantly improve both the overall satisfaction with medical services and satisfaction with inpatient experience.关键词
肿瘤日间化疗/全程管理模式/住院满意度/体验满意度/农村基层医疗Key words
Daytime chemotherapy/Whole-process management/Satisfaction with hospi-talization/Satisfaction with experience/Rural primary care分类
医药卫生引用本文复制引用
李姗珊,史宝林,蔡玉洁,韩聚强..全程管理模式下肿瘤日间化疗患者住院满意度调查分析[J].中国农村卫生事业管理,2024,44(4):251-255,304,6.基金项目
首都医学特色发展基金资助课题(z141107002514057) （z141107002514057）
