系统管理学报2024，Vol.33Issue(3)：771-781,11.DOI:10.3969/j.issn1005-2542.2024.03.015
在线风暴情境下多元参与主体对用户生成内容的影响
Effect of Multiple Subjects on User-Generated Content in Online Firestorm Context
摘要
Abstract
Based on the user posts under the topic of enterprise crisis events in Weibo,this paper explores the impact of multiple subjects'engagement on negative user-generated content(UGC)in online firestorms.The data is analyzed by using the regression model and the gray correlation analysis.It is found that in the online firestorm caused by corporate crisis,there is a significant positive correlation between the proportion of negative posts in the public opinions prior to central enterprises'response and the proportion of negative UGC of ordinary users.The more positive the valence of the central enterprises'response posts,the lower proportion of negative UGC of ordinary users.However,the volume of the central enterprises'response posts has no significant correlation with it.After the central enterprises'response,the negative posting proportion of opinion leaders and online news media is significantly positively correlated with the negative UGC proportion of ordinary users,while that of government agencies is negatively correlated.Besides,the influence of each subject on ordinary users'negative posting from strong to weak is as follows:opinion leaders,public opinion,online news media,and government agencies.关键词
在线风暴/危机利益相关者/用户生成内容/负面信息扩散/企业回应Key words
online firestorm/crisis stakeholder/user-generated content/negative information diffusion/enterprise response分类
管理科学引用本文复制引用
张敏,韩枫,李怡纬..在线风暴情境下多元参与主体对用户生成内容的影响[J].系统管理学报,2024,33(3):771-781,11.基金项目
国家自然科学基金资助项目(72171166) （72171166）
