现代情报2024，Vol.44Issue(7)：96-108,169,14.DOI:10.3969/j.issn.1008-0821.2024.07.009
突发公共事件中的用户负面情感关键影响因素识别
Identification of Key Influencing Factors of Users'Negative Emotions in Public Emergencies
摘要
Abstract
[Purpose/Significance]The study aims to indentify and analyze the key influencing factors of users'nega-tive emotions helps to respond more effectively to the spread of users'negative emotions in the network public opinion of pub-lic emergencies and maintain social stability and harmony.[Method/Process]Based on the affective-cognitive theory and integrating crisis schema theory,the theoretical framework of the influencing factors of users'negative emotions was con-structed by combining with the existing research and the actual data.Questionnaire survey and DEMATEL method were used to analyze the influencing factors and the key degree of users'negative emotions in public emergencies,and the key influen-cing factors were identified.[Result/Conclusion]The study finds that the key influencing factors include nine factors:e-vent itself,security crisis,social system,social culture and government credibility,subject empathy,interest appeal,risk perception and group identity.Based on the discovery,this paper provides feasible strategies for guiding negative emo-tions of users from three perspectives.关键词
突发公共事件/负面情感/关键影响因素/扎根理论/DEMATEL方法Key words
public emergency/negative emotion/key influencing factor/grounded theory/the DEMATEL method分类
社会科学引用本文复制引用
胡媛,唐慧娟,马丽微,陈国东..突发公共事件中的用户负面情感关键影响因素识别[J].现代情报,2024,44(7):96-108,169,14.基金项目
国家社会科学基金青年项目"突发公共事件中的网络社会心态演化及调节机制研究"(项目编号:22CTQ022) （项目编号:22CTQ022）
江西省高校人文社科项目"突发事件社交媒体用户负面情感早期识别与风险预警机制研究"(项目编号:TQ22201). （项目编号:TQ22201）
