基于两阶段中立型交叉效率和Shannon熵的公交服务效益评价:利益相关者视角OA北大核心CSSCICSTPCD

To obtain evaluation results with a higher level of discrimination,this paper proposes a benefit evaluation method that combines two-stage neutral cross-efficiency evaluation and the Shannon entropy aggregation model.First,the network data envelopment analysis model is used to calculate the self-evaluation score.Then,the peer-evaluation efficiency score is calculated based on the self-evaluation score.Afterwards,the self-evaluation and peer-evaluation scores are aggregated to obtain the cross-efficiency score based on the Shannon entropy aggregation model.Finally,a public transport service benefit evaluation index system is constructed from the perspective of three stakeholders(i.e.,the operators,the public,and government),and the cases of the Yangtze River Delta from 2011 to 2016 are studied.The results reveal that most of the tested enterprises are inefficient,but the comprehensive benefits are growing slowly.The evaluation result of the service process is significantly higher than that of the production process.Small-scale enterprises have the highest comprehensive benefits,followed by medium-scale enterprises,and large-scale enterprises have the lowest comprehensive benefits.The large amount of government subsidies and the excessive resource investment of public transport enterprise will have a negative impact on benefits.