社会创新视角下院前急救的服务设计方法研究OA

To explore the application value and guiding significance of social innovation in the service design of pre-hospital emergency care,as well as the design methods of emergency care related services under its background.This paper expounds and analyzes the cases and studies of typical emergency product service systems at home and abroad,summarizes the important design principles of pre-hospital emergency services for social innovation,and outputs the design tools according to their characteristics and values.This paper proposes a contextualized problem research,a multi-agent agent-guided system design framework,and three service design methods based on ESIA principles for product design and functional verification,and gives a transformation case of specific service design tools.The adaptation of scene characteristics,the link of multi-dimensional subjects,and the optimization of process determine whether the emergency product system has a good scene fit,system operation support and process efficiency guarantee,which provides a reference basis for future research in the field of pre-hospital emergency service design with social innovation as the background.